Refund & Replacement Policy
Our Commitment to Customer Satisfaction
Zesthetics values every customer and wants you to feel confident ordering from a small business. If there is a problem with your order, please contact us through our Contact page and we will make every reasonable effort to help resolve the issue within this policy.
General No-Refund / No-Return Policy
Because Zesthetics is a small business, we are unable to accept general returns, exchanges, or refunds once an order has shipped. Purchases are considered final except for the limited lost-or-damaged-package circumstances described below.
We do not issue refunds or accept returns for change of mind, ordering the wrong item or flavor, personal preference, taste, dissatisfaction with expected results, failure to read product information before purchase, or products that have been opened or used.
Replacement First
When an eligible shipping problem occurs, Zesthetics will make every reasonable effort to provide a replacement first. A refund may be issued only for an eligible lost or damaged shipment when replacement is not practical or when Zesthetics determines that a refund is the appropriate resolution.
Damaged Packages
If your package arrives visibly damaged or the product inside is damaged in transit, you must report the issue to Zesthetics within one (1) hour of the carrier-recorded delivery time. Please keep the package, shipping label, packaging materials, and damaged product and provide clear photographs when requested. Claims submitted outside this one-hour reporting window may be denied.
Packages Marked Delivered but Not Received
If carrier tracking shows that a package was delivered but you cannot locate it, you must report the issue to Zesthetics within one (1) hour of the carrier-recorded delivery time. We may ask you to check the delivery location, household members, neighbors, building staff, and the carrier before a claim is approved. A refund or replacement will be considered only after the shipment is reasonably determined to be lost.
Packages Confirmed Lost in Transit
If a carrier confirms that a package was lost before delivery and there is no delivery scan, please notify Zesthetics promptly after the carrier confirms the loss. We will work with you and the carrier and, when the loss is verified, provide a replacement or refund as appropriate.
Eligibility and Verification
Approval of any replacement or refund is subject to reasonable verification of the order, delivery record, photographs where applicable, and carrier information. Zesthetics may decline claims involving incomplete information, suspected misuse of the claims process, or circumstances outside the scope of this policy.
Refund Timing
If a refund is approved, it will be submitted to the original payment method when possible. Processing times after submission are controlled by the payment provider or financial institution.
Applicable Law
Nothing in this policy limits any consumer right that cannot legally be waived. Where applicable law requires a different remedy, Zesthetics will comply with that law.